Key Informations:
- Cut off time: 12:00 PM EST
- Handling**: 1 - 2 business days
- Delivery time**: 5 - 7 business days
- Free shipping for all orders
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1 - 2 business days. Transit times vary from 5 - 7 business days. Cut off time for orders is 12:00 PM EST.
Order Shipment:
We will send you tracking information on your e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@mobilityprimestore.com.
Order Cancellation, Delayed or Damaged Orders:
If you would like to cancel your order, please let us know as soon as possible. There is no cancellation fee if you cancel your order before its shipment. If your order arrived damaged, please take pictures and contact us to resolve the situation.
If the maximum time for processing and shipping the order has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional days. If your package has still not arrived by then, please contact us with your order number.
**Shipping Disclaimer**
The products of the following brands are made to order: DeBug, JBH, Joerns Healthcare, Nuprodx Mobility, and Robooter.
Please contact us before placing your order. The production and delivery times are as follows:
- DeBug: 14-90 days
- JBH: 14-45 days
- Joerns Healthcare: 14-30 days
- Nuprodx Mobility: 7-14 days
- Robooter: 14-60 days
By placing an order, you acknowledge and accept these production and delivery timelines. For any inquiries, please reach out to our customer service team.
Business Address:
Mobility Prime Store by DS Marketing Innovations LLC
30 N Gould St STE 32903
Sheridan, WY 82801
USA
Phone:
(307)201-6804
Email: support@mobilityprimestore.com
Business Hours:
Monday - Friday
8:00 - 16:00 EST