How long does it take, before you ship my order?
All orders are processed and shipped within 1 - 2 business days, cut off time for orders is 12:00 PM EST.
Can I cancel my order?
If you would like to cancel your order, please let us know as soon as possible. There is no cancellation fee if you cancel your order before its shipment.
Do I have to pay the shipping fee?
No, we offer free shipping on all orders.
How many days do I have to return the product?
You have 30 days to return the product.
How many brands offer made-to-order products, and what are the production and delivery times for these items? The products of the following brands are made to order: DeBug, JBH, Joerns Healthcare, Nuprodx Mobility, and Robooter.
Please contact us before placing your order. The production and delivery times are as follows:
- DeBug: 14-90 days
- JBH: 14-45 days
- Joerns Healthcare: 14-30 days
- Nuprodx Mobility: 7-14 days
- Robooter: 14-60 days
By placing an order, you acknowledge and accept these production and delivery timelines. For any inquiries, please reach out to our customer service team.
Business Address:
Mobility Prime Store by DS Marketing Innovations LLC
30 N Gould St STE 32903
Sheridan, WY 82801
USA
Phone:
+1 307-201-6804
Email: support@mobilityprimestore.com
Business Hours:
Monday - Friday
8:00 - 16:00 EST